Privacy Policy
We respect your privacy and are committed to protecting your personal data across all regions.
1.Overview
Technocraft Software ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website (technocraftsoftware.com) or contact us to inquire about our services.
This policy applies to all users globally, and we are committed to complying with applicable data protection laws including the General Data Protection Regulation (GDPR) for users in the European Union/UK, the California Consumer Privacy Act (CCPA) for California residents, and India's Information Technology Act, 2000 and associated rules.
2.What Data We Collect
We collect minimal data, only what is necessary to respond to your inquiries and improve our services. This may include:
Personal Identifiers
- Full name
- Email address
- Phone / Mobile number
- Company name (if provided)
Communication Data
- Message content from the Contact form
- Subject / inquiry details
- Email correspondence
Usage & Analytics Data
- Pages visited and time spent
- Referring URLs
- Browser type and version
- Device type and operating system
Technical Data
- IP address (anonymised where possible)
- Cookie identifiers
- Session data
Note: We do not collect sensitive personal data such as financial information, health records, government ID numbers, or biometric data through this website.
3.How We Use Your Data
We use the data we collect for the following purposes, each supported by a clear legal basis:
| Purpose | Legal Basis (GDPR) |
|---|---|
| To respond to your enquiries and contact form submissions | Legitimate Interest |
| To provide and improve our services | Legitimate Interest |
| To understand how visitors use our website (analytics) | Consent |
| To send service-related updates (if you opt in) | Consent |
| To comply with legal obligations | Legal Obligation |
We will never use your data for automated decision-making or profiling that has a significant legal or similar effect on you.
4.Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use the following types of cookies:
-
Strictly Necessary Cookies
Required for the website to function. These cannot be disabled. -
Analytics Cookies
Help us understand how visitors interact with our website (e.g., Google Analytics). These are enabled only with your consent.
You can control cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.
5.Data Sharing & Third Parties
We do NOT sell, rent, or trade your personal data to any third party. Ever.
We may share your data only in the following limited circumstances:
- Service Providers: Trusted third-party tools (e.g., email delivery, analytics) that process data on our behalf under strict data processing agreements.
- Legal Compliance: If required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger or acquisition, data may be transferred to the new entity under equivalent privacy protections.
6.Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
- Contact form submissions: Retained for up to 24 months, then securely deleted.
- Analytics data: Aggregated and anonymised after 26 months.
- Project-related data: Retained as per the terms of the relevant project agreement.
7.Your Rights
Depending on your country of residence, you may have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data ("Right to be Forgotten").
Object to the processing of your data based on legitimate interests.
Request your data in a structured, machine-readable format (GDPR).
California residents: We do not sell personal information. No opt-out needed.
To exercise any of these rights, please contact us at sales@technocraftsoftware.com. We will respond within 30 days.
8.Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- Encrypted data transmission (HTTPS/TLS) across the Website.
- Restricted access to personal data on a need-to-know basis.
- Regular review and updating of our security practices.
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.
9.International Data Transfers
Technocraft Software is based in India. If you are located in the EU, UK, or other regions with data transfer restrictions, please be aware that your data may be transferred to and processed in India.
We ensure such transfers are conducted with appropriate safeguards in place (e.g., Standard Contractual Clauses where required by GDPR) to provide a level of data protection equivalent to that in your country.
10.Children's Privacy
Our Website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it promptly.
11.Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The updated date at the top of this page will indicate when the policy was last revised.
We encourage you to review this page regularly. Continued use of the Website after changes constitutes your acknowledgement of the updated policy.
12.Contact & Data Requests
For any questions, concerns, or data subject requests related to this Privacy Policy, please contact us:
Technocraft Software
Titanium City Center Mall, Ahmedabad, Gujarat 380015, India
EU/UK users may also lodge a complaint with their local Data Protection Authority (DPA) if they believe their rights have been violated.